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Client Relations Specialist

2 months ago

Eau Claire, Wisconsin, United States Celerity Staffing Solutions Full time
Job Overview

Position: Customer Service Representative

Shift: 1st Shift

Schedule: Monday - Friday

Compensation: Starting at $15.00 per hour

The role of a Customer Service Representative involves engaging with clients to foster positive relationships and enhance customer satisfaction. Key responsibilities include:

  1. Addressing Inquiries: Responding to customer questions and concerns through various communication channels.
  2. Issue Resolution: Assisting customers in troubleshooting common problems and resolving complaints effectively.
  3. Payment Assistance: Guiding customers through online payment processes.
  4. Information Sharing: Providing detailed information about the company’s offerings and suggesting products or services tailored to customer needs.
  5. Record Maintenance: Keeping accurate logs of customer interactions and transactions.
  6. Follow-Up: Checking in with customers to ensure their satisfaction with services rendered.

This position is essential for maintaining high standards of customer service and ensuring a positive experience for all clients.