Customer Service Representative Call Taker

4 weeks ago


West Palm Beach, Florida, United States Aztil Air Conditioning Full time

Customer Service Representative Role Overview

Aztil Air Conditioning is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. The CSR will play a pivotal role in ensuring exceptional customer service experiences by handling inquiries, resolving issues, and providing information to our valued clients.

Key Responsibilities:

  • Customer Interaction: Communicate with customers via phone, chat, or email to address inquiries, provide information about products/services, and resolve concerns or complaints promptly and professionally.
  • Appointment Scheduling: Coordinate and schedule service appointments for technicians based on customer needs, ensuring efficient allocation of resources and timely service delivery.
  • Order Processing: Assist customers in placing orders, processing payments, and maintaining accurate records of transactions in the company's database.
  • Problem Resolution: Identify and troubleshoot customer issues or technical problems, working closely with relevant departments to find satisfactory resolutions.
  • Product Knowledge: Develop a comprehensive understanding of Aztil Air Conditioning's products, services, pricing, and promotional offers to assist customers and promote company offerings effectively.
  • Documentation and Reporting: Maintain detailed and accurate records of customer interactions, service requests, and relevant information. Generate reports as necessary to track customer trends and preferences.
  • Follow-Up: Conduct follow-up communication with customers to ensure satisfaction after service completion, seeking feedback and addressing any additional needs or concerns.
  • Team Collaboration: Collaborate with other departments, such as sales and technical teams, to ensure a seamless customer experience and relay relevant feedback for continuous improvement.
  • Adherence to Policies: Adhere to company policies, procedures, and service standards while delivering exceptional customer service.

Requirements:

  • High school diploma or equivalent
  • Bilingual preferred - Fluent in English and Spanish
  • Previous experience in a customer service role or related field is advantageous
  • Excellent communication skills (verbal and written) with a customer-centric approach
  • Strong problem-solving abilities and the capacity to handle challenging situations calmly and professionally
  • Proficiency in using computer systems and common office software
  • Ability to multitask and prioritize tasks efficiently in a fast-paced environment
  • A positive attitude, strong work ethic, and a commitment to teamwork


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