Operations Excellence Manager

4 days ago

Port Charlotte, Florida, United States Millennium Physician Group Full time
About the Role

We are seeking a seasoned professional to lead our clinical services team as an Operations Excellence Manager. This critical role will drive process improvements, enhance patient care delivery, and foster collaboration across functional areas.

Salary and Benefits

The estimated annual salary for this position is $120,000 - $150,000, commensurate with experience. Additionally, we offer a comprehensive benefits package, including 3 weeks of PTO, 7 paid holidays, medical, dental, vision, employer-paid basic life insurance, short-term disability coverage, and a 401(k) plan with company match.

About the Job
  • We are looking for a results-driven leader who can establish and maintain high-performing teams, prioritize projects, and communicate effectively with stakeholders.
  • This individual must possess excellent analytical skills, a proven track record of successful project management, and the ability to work in a fast-paced environment.

The ideal candidate will have a bachelor's degree in business management, healthcare, or a related field, with a minimum of 5 years of experience in healthcare, 5+ years of managerial experience, and 3+ years in healthcare consulting or investment banking.

Responsibilities
  • Act as project manager to ensure process improvement initiatives are completed on-time, within scope, and meet established objectives.
  • Identify and document best practices through journey mapping and collaboration across functional areas.
  • Lead the implementation of identified best practices and monitor and measure success through defined metrics to ensure desired outcomes are achieved.
  • Collaborate with MPG's training departments to assist in staff onboarding programs and develop training programs related to practice operations to enhance staff competencies.
  • Help underperforming practices by assessing current operations, processes, and staff, working with practice leadership to develop and implement action plans to turn around performance.
  • Serve as a subject matter expert for practice operations and model ideal behaviors and standardizing key processes.
  • Lead and support the development of comprehensive reporting packages to drive performance for Operating Leaders and Executives.
  • Conduct ad hoc analyses to identify operational inefficiencies, bottlenecks, and opportunities for improvement.
  • Collaborate with cross-functional teams to assist with the development and implementation of strategic initiatives aimed at optimizing practice operations and enhancing patient care delivery.
  • Ensure operating initiatives are aligned with financial goals.
  • Manage strategic initiatives with cross-functional teams to execute new operating practices while adhering to budget, scope, and schedule requirements.
  • Support and maintain strong relationships with corporate administration, market leaders, practice managers, and staff to facilitate effective communication and collaboration.
  • Monitor key performance indicators (KPIs) and metrics to track the success and impact of implemented programs and provide regular updates to senior leadership.
  • Identify and share best practices across the organization to drive continuous improvement and standardization.
  • Manage the project activities including but not limited to clinical monitoring, data management, statistical analysis, safety monitoring, and compliance to ensure proper conduct and timely completion of all projects.
  • Stay abreast of industry trends, emerging technologies, and regulatory changes to inform decision-making and drive innovation within the organization.
  • Demonstrate excellent guest service to internal team members and patients.
About Millennium Physician Group

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

We focus on family and building a strong network of people to care for the communities we serve.

We promise to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families.

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