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Site Reliability Engineer

2 months ago

Phoenix, Arizona, United States HeartCentrix Solutions Full time

Key Responsibilities:

  • Develop and implement monitoring and alarming processes and technology to ensure optimal system performance.
  • Establish and maintain cloud service platforms, including setting up new cloud environments and ensuring scalability.
  • Analyze system interactions and dependencies within the Voice Services product to identify areas for improvement.
  • Provide on-call support based on rotation and issue severity, ensuring timely resolution of incidents.
  • Route defects to internal/external teams for remediation, ensuring effective issue resolution.
  • Collaborate with monitoring teams to develop new alarms and alerts, ensuring proper data capture for incident triggers and minimizing downtime.
  • Define monitoring types and thresholds to ensure proactive issue detection and resolution.
  • Develop knowledge of SSL certificates and general networking principles to ensure secure system operations.
  • Document and maintain playbooks for Mean Time to Repair (MTTR), ensuring efficient incident resolution and minimizing business impact.
  • Participate in weekly calls to stay informed on system changes and ensure alignment with business objectives.
  • Develop experience with Call Center platforms to ensure seamless integration with Voice Services.
  • Forecast and plan capacity for system and network resources to ensure optimal performance and minimize costs.
  • Ensure cost-efficient provisioning of resources, aligning with HeartCentrix Solutions' commitment to operational excellence.


Education & Experience:

  • Pursue a degree or equivalent experience in Computer Science, Engineering, Information Systems, or related technical discipline to develop a strong foundation in software development and system architecture.
  • Acquire 5+ years of experience in IT Engineering or Operations with increasing responsibilities, demonstrating expertise in system administration, network architecture, and software development.
  • Gain 1-3 years of experience with Kubernetes clusters, including hands-on experience with NGINX Ingress controllers, to develop expertise in container orchestration and deployment.
  • Develop 1-3 years of experience with Linux environments, ensuring proficiency in system administration, network configuration, and software development.
  • Develop working knowledge of databases such as Oracle, SQL, etc., to ensure effective data management and analysis.
  • Develop knowledge of cloud infrastructures (AWS, Google, IBM, etc.) to ensure expertise in cloud computing and deployment.
  • Familiarize yourself with web servers (Nginx, Apache, etc.) to ensure proficiency in web development and deployment.
  • Develop ability to work effectively in a fast-paced and dynamic environment, prioritizing tasks and managing multiple projects simultaneously.
  • Develop strong multi-tasking and prioritization skills to ensure efficient issue resolution and minimal business impact.