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Enterprise Quality Operations Manager
2 months ago
As the Quality Assurance Systems Director, you will oversee the design, execution, upkeep, and enhancement of Schreiber's worldwide quality management framework (QMF) to ensure alignment with customer and regulatory standards.
Your role will focus on fostering consistency, simplification, and ongoing enhancement (OE) of the QMF throughout the organization by employing continuous improvement methodologies, integrated systems, feedback mechanisms, and predictive analytics to mitigate risks and boost operational efficiency.
This position supports a flexible hybrid work model. The hybrid schedule includes a combination of onsite and remote work. This role may require travel up to 25% of the time, both domestically and internationally.
Key Responsibilities
Oversee the global implementation, maintenance, and enhancement of quality management initiatives across the company, ensuring that quality, food safety, and customer expectations are fulfilled.
- Manage essential quality system (QS) programs to promote global alignment, including but not limited to Non-Conforming Events, Complaints, Corrective and Preventive Actions (CAPA), Document Control, Hold and Release, Recall and Traceability, etc.
- Collaborate with stakeholders across various business regions to guarantee effective implementation and adherence to Quality System standards and procedures, in compliance with both domestic and international regulations.
- Establish and manage a robust global Management Review process, including regular reporting.
- Guide and support the implementation of new QS processes and continuous improvement initiatives.
- Execute the Quality System strategy and facilitate its implementation.
Manage and provide insights on key business systems tools related to the QMF, quality, and food safety.
- Act as the business owner for the Enterprise Quality Management System (EQMS), overseeing ongoing maintenance and continuous improvement efforts in collaboration with vendors.
- Work with IT and other system tool owners to ensure that QMF requirements are met and that processes are effectively integrated into our system tools to maintain product quality and customer satisfaction.
- Oversee the QMF profile within the company's document management system to ensure it aligns with QMF and document control requirements.
Ensure compliance with quality system standards and drive enhancements through the use of key performance indicators (KPIs) and predictive analytics to assess the performance of critical elements of the quality system.
- Collaborate with IT to improve and integrate systems that provide essential information and data visibility, automated trending, alerts, and notifications to support business objectives and drive enhancements.
- Lead and support the implementation of new QS processes and continuous improvement initiatives.
Develop global partnerships to enhance QS proficiency and cultivate a culture of quality and food safety.
- Educate and mentor partners to elevate their competency in quality systems and tools on a global scale.
- Ensure that QMF policies, programs, procedures, and tools are designed to foster a culture of food safety and quality, influencing behavior positively.
In collaboration with the leadership team, ensure adherence to Food Safety and Food Quality Plans, along with customer requirements. Interpret and communicate customer expectations to production and support teams. Establish and audit critical control points and standard operating procedures to define and monitor processes, ensuring customer satisfaction is achieved. Review incidents where procedures are not followed and determine appropriate corrective actions.
Qualifications
- Bachelor's degree in Science, Engineering, or a related field
- 7+ years of experience in Quality Systems, Quality Assurance, Quality Engineering, or Manufacturing
- In-depth knowledge of QMF frameworks (GFSI, ISO, etc.) and experience in developing and implementing quality systems and processes in a manufacturing context.
- Experience in establishing and maintaining Quality System standards and procedures, including Non-Conforming Events, CAPA, Training, Document Control, Management Controls, and Internal Audits.
- Experience in quality system compliance through Global KPIs, Quality Planning, Quality Systems Metrics and Trending, leading indicators, and predictive analytics.
- Strong analytical, quantitative, and problem-solving skills.
- Expertise in statistical process control and continuous improvement methodologies.
- Exceptional leadership and project management capabilities.
- Effective written and verbal communication skills.
- Willingness and ability to collaborate across multiple time zones, both domestically and internationally.
- Ability to travel up to 25% of the time, both domestically and internationally.
Benefits
- Retirement Benefits: Participate in the Employee Stock Ownership Plan (ESOP) from day one, along with a competitive 401(k) match.
- Incentive Pay: Opportunity to earn bonus pay based on company performance.
- Health Incentives: Receive funds for health savings accounts and reimbursement for fitness-related expenses.
- Professional Development: Access to tuition reimbursement and relevant development opportunities.
- Comprehensive Benefits: Medical, dental, and vision benefits available from the first day of employment.
- Support Programs: Participate in programs designed to assist partners in need.
Schreiber Foods is an Equal Opportunity Employer, committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
