Front Desk Supervisor

17 hours ago


Miami, United States MDM Group Marriotts Full time
Job Summary
As a seasoned Front Desk Supervisor at our Courtyard Miami Dadeland hotel, you will play a pivotal role in ensuring seamless guest experiences during the overnight shift. This demanding yet rewarding position requires a unique blend of leadership skills, attention to detail, and a passion for delivering top-notch customer service.

Key Responsibilities
- Supervise front desk staff, providing guidance and support to ensure consistent delivery of excellent guest service.
- Conduct thorough audits to detect any discrepancies or errors, maintaining accurate records and implementing corrective actions as necessary.
- Develop and implement effective processes to drive productivity and efficiency, leveraging data insights to inform decision-making.
- Maintain open communication channels with hotel management, keeping them informed of any issues or concerns that may impact guest satisfaction or business performance.

What We Offer
- A competitive hourly rate: $**40,000-$50,000** (based on experience) per annum
- A comprehensive benefits package, including health insurance, dental and vision coverage, paid time off, 401(k), and more.
- Opportunities for career advancement within a thriving organization that values employee growth and development.

Our Mission
The MDM Group Marriotts is dedicated to providing genuine hospitality, inspiring solid relationships with guests, associates, and partners to make a difference in our community.
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