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Customer Service Representative

2 months ago

Daytona Beach, Florida, United States Gary Yeomans Honda Full time
Why Choose Gary Yeomans Honda?

At Gary Yeomans Honda, we are experiencing significant growth and are eager to bring in exceptional talent to enhance our teams.

Our leadership is actively involved and committed to fostering the success and advancement of our employees through personalized training sessions and continuous educational resources.

We are thrilled to share that our new facility will span approximately 50,000 square feet, housing over 800 new and pre-owned Hondas along with 35 service bays, providing our employees with the tools they need to thrive in both Service and Sales.

POSITION OVERVIEW

We are on the lookout for a Cashier/Receptionist who possesses outstanding customer service abilities and a positive demeanor. This role involves answering incoming calls to the dealership, assessing the nature of the caller's inquiry, and directing them to the appropriate department. Additionally, this position requires basic accounting skills and familiarity with routine accounting tasks related to accounts receivable and accounts payable.

What We Provide:
  • Opportunities for internal advancement and career development within the dealership
  • Continuous training and education, including two weeks of paid training
  • Highly competitive compensation package
  • 401(k) plan with company contribution
  • Comprehensive benefits including optional short and long-term disability, dental, health, vision, and medical coverage
  • Paid time off and holidays
Additional Benefits
  • Medical and Dental Coverage
  • 401K Retirement Plan
  • Paid time off and vacation
  • Opportunities for growth
  • Paid Training Programs
  • Employee vehicle purchase plans
  • Family-owned and operated environment
  • Long-term job stability
  • Health and wellness initiatives
  • Flexible work schedule
  • Saturday lunches
  • Discounts on products and services
Key Responsibilities
  • Calculate customer bills using the dealership's computer system
  • Receive payments via cash, checks, and credit cards, recording amounts accurately
  • Provide change and issue receipts to customers
  • Answer phone calls and guide customers to the correct department, ensuring timely follow-up
  • Address customer complaints with professionalism and direct them to the appropriate personnel for resolution
  • Operate the switchboard telephone system
  • Engage with callers in a courteous, friendly, and efficient manner, minimizing hold times
  • Assist management with various clerical tasks as required
  • Maintain a friendly, professional, and efficient demeanor while interacting with customers and staff
  • Familiarize yourself with departmental structures and internal processes to assist customers effectively
Qualifications
  • Experience with Microsoft Office Suite is advantageous
  • Availability to work flexible hours, including evenings and weekends
  • Ability to convey customer interests and requests to management and sales teams
  • Professional appearance
  • Clean driving record