Guest Service Supervisor
1 month ago
Guest Service Supervisor
Job Summary:
We are seeking a highly motivated and experienced Guest Service Supervisor to join our team at the Holiday Inn Express in Grandville. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting our hotel's services and amenities.
Key Responsibilities:
- Provide exceptional guest service, responding to guest requests and resolving any issues in a timely and professional manner.
- Assist in the sales efforts of the property, promoting our hotel's services and amenities to guests.
- Supervise and train Guest Service Representatives, ensuring they meet our high standards of service and sales performance.
- Monitor and maintain a clean and organized front desk area, ensuring a positive impression for our guests.
- Rotate Manager on Duty shifts, ensuring the hotel is well-staffed and guest needs are met.
- Perform property walk-arounds, identifying and addressing any issues or concerns.
- Follow proper accounting procedures, including posting guest charges and managing cash drawers.
Requirements:
- High school diploma or equivalent required; brand experience preferred.
- One year of Guest Service Representative experience, with a focus on sales and customer service.
- First Aid/CPR certification and TIPS training required.
- Ability to work a flexible schedule, including evenings, nights, and weekends.
- Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.
What We Offer:
- A dynamic and supportive work environment, with opportunities for growth and advancement.
- A competitive hourly rate, with opportunities for overtime and bonuses.
- A comprehensive benefits package, including health, vision, and dental insurance, as well as paid time off and holidays.
- A fun and engaging work environment, with opportunities to make a real difference in our guests' lives.
How to Apply:
If you are a motivated and experienced Guest Service Supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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