Guest Service Supervisor

1 month ago


Grandville, Michigan, United States Suburban Inns Full time
Job Opportunity

Guest Service Supervisor

Job Summary:

We are seeking a highly motivated and experienced Guest Service Supervisor to join our team at the Holiday Inn Express in Grandville. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and promoting our hotel's services and amenities.

Key Responsibilities:

  • Provide exceptional guest service, responding to guest requests and resolving any issues in a timely and professional manner.
  • Assist in the sales efforts of the property, promoting our hotel's services and amenities to guests.
  • Supervise and train Guest Service Representatives, ensuring they meet our high standards of service and sales performance.
  • Monitor and maintain a clean and organized front desk area, ensuring a positive impression for our guests.
  • Rotate Manager on Duty shifts, ensuring the hotel is well-staffed and guest needs are met.
  • Perform property walk-arounds, identifying and addressing any issues or concerns.
  • Follow proper accounting procedures, including posting guest charges and managing cash drawers.

Requirements:

  • High school diploma or equivalent required; brand experience preferred.
  • One year of Guest Service Representative experience, with a focus on sales and customer service.
  • First Aid/CPR certification and TIPS training required.
  • Ability to work a flexible schedule, including evenings, nights, and weekends.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional guest service.

What We Offer:

  • A dynamic and supportive work environment, with opportunities for growth and advancement.
  • A competitive hourly rate, with opportunities for overtime and bonuses.
  • A comprehensive benefits package, including health, vision, and dental insurance, as well as paid time off and holidays.
  • A fun and engaging work environment, with opportunities to make a real difference in our guests' lives.

How to Apply:

If you are a motivated and experienced Guest Service Supervisor looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].



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