Assistant Branch Manager

3 weeks ago


Tacoma, Washington, United States O Bee Credit Union Full time
Job Description

O Bee Credit Union is seeking a highly skilled and experienced Assistant Branch Manager to join our team. As a key member of our branch operations, you will be responsible for assisting the Branch Manager in the daily operation of the credit union branch, ensuring that all activities are conducted in accordance with established credit union policies and procedures.

The ideal candidate will have a strong background in credit union or banking operations, with a minimum of 2 years of experience in a supervisory role. You will be responsible for providing knowledge, coaching, and leadership in the operational area of member services, loans, and quality service to members and employees.

Key Responsibilities:

  • Directly supervise and develop employees in the branch and maintain a highly motivated and well-trained team
  • Lead your team to foster diversity, equity, inclusion, and belonging in the workplace
  • Open new accounts and introduce members to a variety of products and services that will improve their financial well-being
  • Complete loan applications for personal loans, credit cards, vehicle loans, and home equity lines of credit to closing and funding
  • Complete complex transactions and handle team member escalations
  • Coach branch staff on policies and procedures
  • Provide assistance in resolving member issues and complaints by performing research and follow-up with members
  • Knowledgeable in all position functions in order to assist members when necessary
  • Assist with cash orders, balancing of vault, perform periodic audit of cash drawers, TCR's, and vault, and enforce branch controls over credit union assets
  • Knowledgeable in all credit union products and services
  • Recommends process improvements for internal/external use in order to streamline or reduce cost
  • Ensure members consistently receive world-class member service
  • Assist in recruitment, hiring, and onboarding of new branch team members
  • Act as lead in other branch offices as requested by operations management
  • Eligible to be registered with NMLS and pass all courses required to maintain the designation

Performs other duties as assigned.

O Bee Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran.



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