Customer Service Team Lead

20 hours ago


Bellaire, Texas, United States ZephyrTech Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at ZephyrTech. As a key member of our customer service team, you will be responsible for managing and organizing a team of customer service representatives, ensuring excellent customer service and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Manage and organize a team of customer service representatives to ensure excellent customer service and resolve customer inquiries in a timely and professional manner.
  • Act as a technical and disciplinary supervisor, providing guidance and support to team members as needed.
  • Conduct regular employee meetings, provide feedback, and develop the team to ensure they have the skills and knowledge needed to succeed.
  • Optimize processes and workflows to improve efficiency and effectiveness.
  • Monitor and interpret key performance indicators (KPIs) and make recommendations for improvement.
  • Act as the interface between internal and external clients and partners, providing excellent customer service and support.
Requirements
  • Completed commercial training and/or a degree in a relevant field.
  • Previous experience in a similar position in customer service, customer support, or call center.
  • Strong customer and service orientation, with excellent communication and assertiveness skills.
  • High affinity for numbers and a process-oriented mindset.
  • Strong team player with the ability to inspire and motivate others.
  • IT affinity and excellent MS Office skills.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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