Member Service Representative

4 weeks ago


Chicago, Illinois, United States Verve, a Credit Union Full time
Job Title: Member Advocate

At Verve, a Credit Union, we are seeking a highly motivated and customer-focused Member Advocate to join our team. As a Member Advocate, you will play a critical role in providing exceptional service to our members, helping them achieve their financial goals, and promoting our credit union's products and services.

Key Responsibilities:
  • Sales and Service: Provide transactional and information services to credit union members while achieving sales goals.
  • Cross-Selling and Referrals: Cross-sell financial products or refer members to professionals who can assist them.
  • Operational Tasks: Complete deposit, withdrawal, and services transactions with accuracy and efficiency while following all security procedures.
  • Member Support: Respond to questions from members regarding services provided in a professional and friendly manner.
Requirements:
  • Education and Experience: High school diploma or equivalency, or currently enrolled in high school. Previous cash handling and/or retail experience preferred.
  • Key Competencies: Able to read and interpret policy and procedures, learn and know product offerings, effective written and verbal skills, basic computer skills, accurate math skills, and ability to use basic 10-key calculator.
Work Environment:

The Member Advocate will work in a business office environment with a quiet to moderate noise level. The physical demands of the job include sitting or standing at a desk for the majority of the workday, talking or hearing, standing or walking occasionally, and occasionally lifting and moving up to 30 pounds.



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