Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Care Technician to join our team at KIOSK Information Systems. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers, ensuring their kiosk systems are running smoothly and efficiently.
Key Responsibilities:
- Provide timely and effective technical support to customers via phone, email, or other communication channels.
- Assess and troubleshoot technical issues with kiosk systems, using your expertise to resolve problems and provide solutions.
- Collaborate with internal teams to escalate complex issues and ensure seamless customer experience.
- Document all customer interactions and outcomes, maintaining accurate records for future reference.
- Stay up-to-date with the latest kiosk system technologies and best practices to provide expert-level support.
Requirements:
- High school diploma or equivalent required.
- Technical knowledge of Windows OS and hardware troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work independently with minimal supervision.
What We Offer:
- A competitive hourly rate of $22.00.
- A comprehensive benefits package, including medical, dental, vision, and life insurance.
- A 401(k) match with immediate vesting.
- Paid time off and 10 paid holidays per calendar year.
Join Our Team:
KIOSK Information Systems is a dynamic and customer-centric organization, committed to delivering exceptional solutions and support to our clients. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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