Customer Service Supervisor

5 days ago


Hot Springs, Arkansas, United States Bath Planet Full time
About the Role
Bath Planet of Arkansas is seeking an experienced Confirmation Call Center Manager to join our team. As a leader in the industry, we offer a dynamic work environment and opportunities for growth and development. In this role, you will be responsible for managing and supervising call center agents, developing and maintaining call center policies, procedures, and quality standards, and providing coaching and feedback to improve performance.

Key Responsibilities:
  • Manage and supervise call center agents to meet performance goals.
  • Develop and maintain call center policies, procedures, and quality standards.
  • Provide coaching and feedback to call center agents to improve performance.

Requirements:
* 2+ years of management experience in a call center environment
* Excellent communication and computer skills
* Ability to travel to other locations in Little Rock

Compensation:
$45,000 - $60,000 per year, depending on experience. Plus bonus opportunities.

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