Strategic Client Solutions Manager

4 weeks ago


Lansing, Michigan, United States American Express Global Business Travel Full time

Job Summary: We are seeking a highly skilled Strategic Client Solutions Manager to join our team at American Express Global Business Travel. As a key member of our Client Solutions team, you will be responsible for managing a portfolio of high-value clients, delivering exceptional account management services, and driving business growth.

Key Responsibilities:

  • Develop and execute strategic business plans to drive client satisfaction and revenue growth
  • Collaborate with Operations Managers to ensure seamless delivery of services and high levels of client satisfaction
  • Manage client relationships, including regular communication, issue resolution, and proactive identification of opportunities for growth
  • Conduct thorough analysis of client data to identify areas for cost reduction and recommend solutions
  • Participate in best-in-class sales presentations and negotiate contracts to drive revenue growth

Requirements:

  • Minimum 5 years of experience in account management, preferably in the corporate travel management industry
  • Proven track record of driving business growth and improving client satisfaction
  • Excellent communication, negotiation, and problem-solving skills
  • Ability to analyze complex data and develop strategic recommendations
  • Strong knowledge of financial and business models related to travel programs

About American Express Global Business Travel: We are a leading provider of corporate travel management services, dedicated to helping our clients achieve their business goals through innovative solutions and exceptional service. Our team is passionate about delivering exceptional experiences and driving business growth for our clients.



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