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Guest Services Supervisor

2 months ago

New York, New York, United States The Chatwal Full time

About The Chatwal: At The Chatwal, we prioritize our guests' experiences through our dedicated and attentive staff who are committed to delivering exceptional service. This role reports directly to the Director of Front Office Operations.

Position Overview: The Guest Services Supervisor is accountable for overseeing all aspects of the front desk operations, which encompasses: employee training, communication across departments, and staff scheduling. The ideal candidate will exhibit excellent communication skills and demonstrate strong leadership capabilities.

Key Responsibilities:

  • Manage both short-term and long-term planning for the hotel's front desk operations.
  • Develop and propose budgets, labor cost plans, and objectives, ensuring adherence to approved financial guidelines.
  • Oversee guest room inventory management.
  • Provide coaching and guidance to team members to align with The Chatwal's service standards.
  • Perform front desk staff duties as necessary to enhance service delivery.
  • Ensure compliance with operational and cash handling policies and procedures.
  • Maintain effective communication with the housekeeping department.
  • Stay informed about pricing, rates, promotions, and packages, ensuring all staff are well-trained in these areas.
  • Analyze and resolve guest complaints effectively.
  • Establish expectations, lead team members, manage processes, and hold individuals accountable for agreed-upon tasks and timelines.
  • Ensure appropriate staffing levels to meet customer service objectives.
  • Mentor and guide employees to embody The Chatwal's service standards.

At The Chatwal, our associates thrive in an environment that demands excellence while offering significant rewards. Whether through career advancement, professional development, or a supportive workplace culture, we are prepared to welcome those ready to embrace this opportunity.

Salary Range: $66,100 - $72,500

This is not just another job opportunity; this is The Chatwal experience.