Customer Service Director

1 week ago


Princeton, New Jersey, United States Bindu Verma - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and licensed professional to lead our customer service operations at Bindu Verma - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring prompt and accurate responses to customer inquiries, and driving business growth with integrity and diligence.

Key Responsibilities
  • Deliver outstanding customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Collaborate with the agency team to ensure seamless communication and problem-solving.
  • Proactively identify opportunities to grow our book of business and implement strategies to achieve this goal.
Requirements
  • Current licensure in Life, Property, and Casualty insurance.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits and 401(k) plan.
  • Valuable career-building experience.


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