Operations Director
3 weeks ago
CookUnity is a revolutionary chef-to-you marketplace that connects talented chefs with consumers nationwide. As an Operations Manager, you will play a crucial role in providing a best-in-class experience to our eaters and chefs. You will work closely with the Culinary Manager and report to the Market Director.
Responsibilities- Build a high-performing fulfillment and logistics team by providing necessary tools, training, and quality direction.
- Develop and maintain relationships with local and regional couriers to ensure timely and efficient meal delivery.
- Create a positive team dynamic that encourages employee feedback and drives change within the facility.
- Ensure compliance with health and safety policies and procedures.
- Collaborate with Customer Experience to improve the delivery experience and respond to exceptions and requests.
- Troubleshoot complex logistics challenges and provide effective solutions.
- 4+ years of management or supervisor experience.
- Previous experience in Fulfillment, Shipping, and/or Logistics operations is highly valued.
- Restaurant and/or food experience is a plus.
- Computer skills, including knowledge of MS Office and Google Suite.
- Outstanding communication and organizational skills.
- Ability to speak conversational Spanish and/or another language is a plus.
- Able to lift up to 50 pounds and push and pull up to 100 pounds.
- Work in temperature-controlled environments.
- Able to work onsite each work day.
- Position requires weekends and holidays.
- Health Insurance coverage.
- PTO policy and paid sick days.
- Stock Options Plan granted on Day 1.
- Eligible for bi-annual performance bonus.
- Family leave: 12 weeks for primary caregiver and 4 weeks for secondary caregiver, fully paid.
- Compassionate Leave: 3-5 days each time the need arises.
- CookUnity credits to enjoy our amazing meals, added to your account, monthly.
- Wellness perks: access to a nutritional coach and fitness subsidies to build a healthy lifestyle.
CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability.
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