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Client Relations Specialist
2 months ago
JOB OVERVIEW
Caliber Collision Centers is seeking a dedicated Customer Service Consultant to undertake a variety of essential tasks. This role involves warmly welcoming clients both in-person and via phone, identifying their requirements, and promptly offering the necessary guidance and support. Responsibilities include assisting Collision Estimators with vehicle drop-offs, documenting and photographing vehicles, coordinating customer transportation, preparing necessary documentation, and executing active customer deliveries. Effective communication with customers, colleagues, and vendors is crucial to ensure accurate and efficient repairs while complying with all company protocols, insurance partners, and industry standards.
COMPENSATION FOR THIS ROLE:
- $18-21 per hour
- Immediate Benefits: Eligible for medical, dental, and vision coverage from day one
- Competitive Pay: Paid weekly with eligibility for overtime
- Paid Time Off: Accrue vacation and holiday time starting on your first day
- Opportunities for Advancement: We prioritize internal promotions
- A Lifelong Career: Gain practical experience in a production environment
- Minimum of 2 years of experience in customer-facing roles; sales experience is advantageous
- Must possess a valid driver's license and meet the criteria for our company insurance
- Capability to engage in regular physical activity, including reaching, kneeling, bending, and lifting items over 50 lbs.
- Enthusiasm for learning about the collision industry
- Ability to comprehend both written and verbal instructions
- Proficient in prioritizing multiple tasks and adapting to a dynamic work environment
- Must deliver personable and friendly 'World Class' customer service to both internal and external clients
