Customer Service Representative

4 weeks ago


Naples, Florida, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a Teller to join our Consumer, Small & Business Banking division, as part of our National Branch Network. As a Teller, you will be part of the fabric of the local community, helping provide financial services to residents, employees, and local businesses. If you enjoy working with people and are looking for a career with tremendous opportunity for growth, this role may be a great fit for you.

Key responsibilities:

Support customer engagement by processing transactions, sharing digital solutions, and making introductions to bankers

Complete operational activities while minimizing risks under established policies

Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization

Receive direction from managers and exercise judgment within defined policies and procedures

Escalate questions and issues to more experienced roles

Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

Identify information and services to meet customers' financial needs

Requirements:

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired qualifications include 6+ months of experience interacting with people, demonstrated through work, military, or education

Military experience (transitioning military service member, reserve military service member, or a veteran) and currently enrolled in a college or university program

Customer service focus with experience handling complex transactions across multiple systems

Ability to educate and connect customers to technology and share the value of mobile banking options

Ability to interact with integrity and professionalism with customers and team members

Experience working with others on a team to meet customer needs

Cash handling experience

Ability to follow policies, procedures, and regulations

Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss

Well-organized, independent, and able to prioritize in a fast-paced environment

Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting

Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Job expectations:

Ability to work a schedule that may include most Saturdays

This position is not eligible for Visa sponsorship

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