Fitness Club Representative
4 days ago
At Crunch Fitness, we're seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a warm and welcoming environment that exceeds their expectations.
Key Responsibilities:- Provide exceptional customer service to members and guests, ensuring a positive experience at every touchpoint.
- Assist with membership sales, retail, and tanning product sales, promoting our services and amenities to drive member engagement.
- Promote membership privileges, including tanning, group fitness, small group training, and childcare, to enhance the member experience.
- Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
- Check in all members and guests in accordance with company procedures, resolving any member check-in issues.
- Answer phones in a courteous, helpful, and professional manner, communicating special events and promotions to members and guests.
- Facilitate all member requests or forward to a manager, maintaining a professional and courteous disposition.
- Be an expert in all club facility, services, programs, and schedules/hours of operation, maintaining a clean and organized work area.
- Navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales.
- Minimum 1 year of experience in a service-oriented position preferred.
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
- Strong customer service orientation.
- CPR/AED certification required (can be obtained within 30 days of hire).
- PTO.
- Subsidized health insurance coverage (health, dental, vision) for full-time positions.
- Basic Life and AD&D.
- HSA.
- Short-term disability.
- Free gym membership.
We are an equal opportunity employer and comply with ADA regulations as applicable. We provide equal employment opportunities to all employees and employment applicants, prohibiting discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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