Hospitality Service Representative

1 week ago


Metairie, Louisiana, United States Best Western Plus Full time
Position Overview

The Hospitality Service Representative serves as the primary point of contact for guests throughout their stay, collaborating with various hotel departments to guarantee exceptional customer service. Key responsibilities include welcoming guests, managing room assignments, addressing special requests, and facilitating a seamless check-out process.

Key Responsibilities
  • Maintains an accurate record of room availability, reservations, and assignments.
  • Possesses knowledge of the reservations system, handling both immediate and future bookings as required, including understanding cancellation policies.
  • Familiar with room configurations, types, and pricing.
  • Welcomes guests upon arrival and allocates rooms accordingly.
  • Coordinates with housekeeping to update room statuses, informing them of checkouts, late checkouts, early arrivals, special requests, and partial-day room usage.
  • Collaborates with maintenance to ensure guest room repairs are addressed promptly.
  • Utilizes effective sales techniques to promote room bookings and additional hotel services.
  • Stays informed about daily events and meetings occurring within the hotel.
  • Reports any unusual incidents or guest requests to management.
  • Handles guest complaints with professionalism and courtesy.
  • Facilitates guest check-outs and manages financial transactions.
  • Maintains a polished and professional appearance at all times.
  • Performs additional tasks as assigned.
Qualifications

  • Friendly and approachable demeanor
  • Reliable and trustworthy
  • High school diploma or equivalent
  • Previous experience in the hospitality industry is preferred
  • Availability to work various shifts (morning, afternoon, overnight, flexible)


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