Sales Representative

4 weeks ago


Bethesda, Maryland, United States Ourisman Volkswagen of Bethesda Full time

Role Summary

Ourisman Automotive Group is seeking a highly motivated and customer-focused Sales Associate to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring a positive buying experience, and meeting sales targets.

Key Responsibilities

  • Customer Interaction
    • Greet and assist customers in a friendly and professional manner, addressing their needs and providing information about vehicles and services.
    • Build rapport with customers and understand their needs to provide personalized solutions.
  • Product Knowledge
    • Maintain a thorough understanding of the dealership's vehicle inventory, including features, specifications, and pricing, to effectively answer customer questions and make recommendations.
  • Sales Process
    • Guide customers through the sales process, from vehicle selection and test drives to financing and closing the sale.
    • Prepare and process sales contracts, financing applications, and other required documentation accurately and efficiently.
  • Additional Responsibilities
    • Assist in maintaining the appearance and organization of the showroom and lot, ensuring vehicles are clean and properly displayed.
    • Address and resolve customer concerns or issues in a timely and professional manner to ensure high levels of satisfaction.

Requirements

  • Previous sales experience is preferred, but not required. Experience in the automotive industry is a plus.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and understand their needs.
  • A commitment to providing exceptional customer service and creating a positive buying experience.
  • Basic understanding of sales principles and techniques, with a willingness to learn and apply new skills.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Proficiency with Microsoft Office Suite and experience with dealership management software is a plus.
  • Valid driver's license with a clean driving record.

Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.


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