Retail Team Lead

3 days ago


Wexford, Pennsylvania, United States Market District Full time
Job Summary:
Grocery Leads at Market District are pivotal in driving exceptional guest service and maintaining a well-organized team. They oversee department records, processes, and standards, ensuring seamless operations. To excel in this role, one must be a collaborative team player who prioritizes the success of their colleagues. This position requires a drive to grow in leadership and the ability to inspire others.

Key Responsibilities:
  • Lead by example to deliver unparalleled guest service, striving to delight and surprise guests, vendors, and stakeholders.
  • Understand guest service initiatives and measurement tools, including the voice of the guest and mystery shoppers.
  • Respond to guest inquiries regarding product requests and special orders.
  • Schedule Team Members and delegate tasks effectively.
  • Provide coaching and feedback to Team Members, ensuring they meet expectations.
  • Oversee and evaluate training provided to Team Members.
  • Participate in daily team huddles and contribute to team discussions.
  • Manage department orders, monitor inventory, and supervise receiving and stocking.
  • Develop and implement merchandising plans in line with company guidelines.
  • Take an active role in building the store's product assortment.
  • Monitor and reduce out-of-stocks, participating in physical inventories as necessary.
  • Utilize available tools to minimize shrink and ensure store safety.
  • Comply with and perform self-assessments, adhering to company policies and procedures.
  • Pass internal and external audits, demonstrating a commitment to excellence.
  • Understand and respect the collective bargaining agreement.
  • Develop and maintain open communication with other departments.
  • Be willing to support other grocery lead positions as needed.
  • Adhere to a flexible schedule, including nights, weekends, and holidays.
  • Maintain a safe environment for Team Members, guests, and products, adhering to food safety and safety guidelines.
  • Promote an inclusive environment that values diversity, respect, and Team Member well-being.


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