Senior IT Systems Engineer

3 days ago

Lakewood, Washington, United States ID-Tech Solutions Full time
Job Title: Senior IT Systems Engineer

We are seeking a highly skilled and experienced Senior IT Systems Engineer to join our team at ID-Tech Solutions. As a Senior IT Systems Engineer, you will be responsible for handling escalated technical requests, providing Level 2 support, and serving as a subject matter expert for junior technicians.

Key Responsibilities:

  • Handle escalated technical requests and provide prompt and effective solutions for clients.
  • Serve as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians.
  • Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients' server infrastructure.
  • Utilize your experience with AVD, Intune, and Azure to effectively manage and maintain clients' cloud-based solutions, ensuring proper integration and security.
  • Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.
  • Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.
  • Log in to firewalls, switches, and other network devices to perform necessary configuration and troubleshooting tasks.
  • Collaborate closely with the team based out of the Lakewood office, actively participating in knowledge sharing, training, and mentoring to foster a collaborative and supportive work environment.
  • Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.
  • Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.
  • Participate in an on-call rotation.

Qualifications and Skills:

  • At least 4 years of experience as an IT Technician, preferably in an MSP environment.
  • Solid background in dealing with escalated technical requests and providing Level 2 support.
  • Strong familiarity with server administration, including DNS management.
  • Proven experience with Intune and Azure, demonstrating expertise in managing cloud-based solutions.
  • Ability to prioritize and handle critical client technical matters with a sense of urgency.
  • Excellent troubleshooting instincts and the ability to identify and resolve network and server issues.
  • Proficiency in logging in to firewalls, switches, and other network devices for configuration and troubleshooting purposes.
  • Strong team player with the ability to collaborate effectively in a fast-paced environment.
  • Exceptional communication and interpersonal skills, promoting excellent customer service.
  • Dedication to professional growth and staying updated with the latest industry trends and technologies.

Salary and Benefits:

The salary for this position is in the range of $75,000 to $100,000, commensurate with experience and qualifications. We also offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and opportunities for professional development and advancement within the company.

We are a fast-paced, rapidly growing MSP (Managed Service Provider) that provides stellar IT support and professional services to our clients. Our company specializes in providing comprehensive IT solutions and support to a diverse range of clients. As we continue to expand our operations, we are seeking a highly skilled and experienced Senior IT Systems Engineer to join our dedicated team with the incredible opportunity for growth.

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