Guest Service Representative/Crafter

3 weeks ago


Jacksonville, North Carolina, United States Nothing Bundt Cakes Full time
Job Title: Guest Service Representative/Crafter

At Nothing Bundt Cakes, we're passionate about bringing joy to our guests and our communities. As a Guest Service Representative/Crafter, you'll play a vital role in creating a warm and welcoming environment for our customers. Your primary responsibility will be to provide exceptional customer service, ensuring that every guest leaves with a smile on their face and a sweet treat in their hands.

Key Responsibilities:
  • Customer Service: Greet and engage with guests, determine their needs, and provide personalized recommendations to create a memorable experience.
  • Product Knowledge: Maintain strong knowledge of our cake offerings, including flavors, sizes, and pricing, to educate guests and make informed recommendations.
  • Sales and Service: Process guest orders efficiently and accurately, using our point-of-sale system, and invite guests to join our email club to stay connected and receive special promotions.
  • Bakery Maintenance: Uphold a clean and organized bakery presentation, including routine cleaning and dusting of surfaces, to ensure a positive guest experience.
  • Team Collaboration: Assist the Crafter in preparing cake decorations and packaging supplies as needed, and work collaboratively with the team to achieve sales and service goals.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a genuine commitment to serving others, being reliable, trustworthy, and responsive, and putting the needs of others before personal interests.
  • Spirit of a Champion: Show pride in your work, take initiative, and strive for excellence in all aspects of your role, with a strong sense of urgency and adherence to our brand standards.
  • Genuine Connections: Build positive relationships with guests and team members, actively listen, and communicate openly and respectfully.
Requirements:
  • Age: Must be 16 years of age or older.
  • Experience: Previous guest service experience in a bakery, restaurant, or retail store is a plus.

We're committed to creating a positive and inclusive work environment where team members can grow and thrive. If you're passionate about delivering exceptional customer service and creating memorable experiences, we'd love to hear from you



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