Specialty Pharmacy Care Coordinator
4 weeks ago
We're seeking a highly skilled Pharmacy Technician to join our team as a Specialty Care Coordinator in Glendale, AZ. As a pivotal member of our team, you will work closely with specialty care clinics and our team to improve the specialty pharmacy experience for patients and their caregivers.
This is a hybrid role that may require both remote and on-site work at a clinic in Glendale, AZ.
Key Responsibilities- Complete prior authorizations
- Source financial assistance on behalf of patients
- Process pharmacy claims
- Coordinate medication dispensing and shipping
- Dispensing functions including medication ordering, labeling, and ensuring proper verification is complete
- Improve the patient experience by answering questions and requests
- Act as a liaison between the patient, their provider, and the pharmacist
You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career. You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone. You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance.
You are excited about working in a start-up environment and helping to build workflows and processes from the ground up. You enjoy learning new technologies and are proficient in some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc).
You are familiar with specialty medications, including medications used in autoimmune, endocrinology, and oncology. Willingness to learn therapeutic areas you are not familiar with is great. You are a creative problem solver interested in positively impacting each patient's pharmacy experience.
You are an initiative-taking individual contributor who can also promote teamwork and collaboration amongst colleagues. Pharmacy technician, licensed practical nurse, or similar licensure as may be required in the applicable state. Technician registration or licensure in State of employment, national certification as CPhT is preferred.
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