Donor Family Advocate

1 week ago


Coral Gables, Florida, United States InsideHigherEd Full time
Job Summary

We are seeking a highly skilled and compassionate Donor Family Advocate to join our team at the University of Miami/UHealth. As a key member of our Organ Procurement Organization (OPO), you will play a critical role in supporting donor families and facilitating the organ donation process.

Key Responsibilities
  • Respond to potential organ donor referrals from hospitals and interface with hospital staff to assess and influence case progression.
  • Support and educate donor families regarding donation options and facilitate discussions with legal next-of-kin (NOK) to obtain authorization for donation.
  • Conduct thorough and accurate documentation of donor-related activities in confidential records and forms.
  • Participate in notification and interaction with administrator on-call and triage coordinator as needed.
  • Assist with responses to referrals and perform job functions via personal automobile.
  • Attend and participate in conference calls and organizational meetings as directed.
  • Support families in completing chart documentation, case follow-up, projects, and assignments.
  • Maintain confidentiality of donor and recipient information according to established policies and procedures.
  • Interact with other roles for information exchange regarding case activity and management.
  • Submit research for professional meetings and publications regarding family support activities, as needed.
  • Stay current in transplant-related trends through pursuit of educational opportunities and participation in national organizations.
  • Participate in continuous quality improvement and/or research projects.
Requirements
  • Bachelor's degree in a relevant field.
  • Minimum 2 years of relevant experience.
  • Credential as RN, CRT, Foreign MD, EMT, or Paramedic preferred.
  • Ability to recognize, analyze, and solve problems.
  • Ability to exercise sound judgment in making critical decisions.
  • Ability to communicate effectively in both oral and written form.
  • Ability to handle difficult and stressful situations with professional composure.
  • Ability to maintain effective interpersonal relationships.
What We Offer

The University of Miami offers competitive salaries and a comprehensive benefits package, including medical, dental, tuition remission, and more.

As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Patient safety is a top priority. As a result, during the Influenza season, the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply.



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