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Customer Service Representative

1 month ago


Cleveland, Ohio, United States AmTrust Financial Services, Inc. Full time

As a Customer Service Representative at AmTrust Financial Services, Inc., you will be the human connection to our company, providing exceptional support to business owners and helping them manage their insurance needs.

Key responsibilities include answering incoming questions via phone, email, and chat, providing resolutions by utilizing company policies and product knowledge, and achieving performance targets such as quality, service level, attendance, and customer satisfaction.

We are looking for a candidate with 2 years of experience in a customer support role, who possesses excellent verbal and written communication, computer skills, and time management skills.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities, including medical & dental plans, life insurance, and 401k savings plans.

We are committed to diversity and inclusion, and we believe that our diverse team is a key factor in our success.