Payment Operations Specialist with ACH Expertise
1 day ago
We take care of our people by providing a comprehensive benefits package and a Generous Paid Time Off (PTO) bank for rest and relaxation.
As a Payment Operations Specialist at Soarion Credit Union, you will be responsible for supporting all payment processing tasks, including ACH origination and settlement, incoming and outgoing wires, lockbox, in-house payments, mobile deposit, Select Employer Group (SEG) payroll, draft processing, return checks, and adjustments. This role requires reconciling assigned general ledgers and completing work related to research.
What You'll Do- Process Automated Clearing House requests, verifying and processing ACH Origination requests, cancellations, returns, and NSF's; initiating prenotes and NOCs; reviewing unauthorized ACH debits processed by other EFT originators; tracking statistical data; balancing transactions to settlement; and processing notices within applicable time constraints.
- Resolve member issues through account research, contacting third-party vendors, and effectively communicating findings to members and credit union staff.
- Process share draft and return checks. Ensure ACH and Share Draft programs maintain compliance with federal and state regulations.
- Process daily Electronic Fund Transfer (EFT) settlement transactions, including Automated Clearing House (ACH), returns, non-sufficient funds, and mailing notices within time constraints.
- Process daily exception item reports within established timeframes.
- Stop payments and ensure payments are returned within regulation time frames.
- Process and balance daily incoming and outgoing wires timely.
- Treasury reclamations and ensures compliance with applicable rules.
- Accurately provides information and research on outstanding issues to members, employees, vendors, and third-party processors.
- Process non-fraud ATM and debit card disputes.
- Manage and review Remote Deposit and ATM Deposit transactions.
- Process SEG vacation payroll.
- Process payments received by all assigned business units.
- Manage and process "Bill Pay" and "Quick Pay" payments by monitoring account activity, modifying member access, reviewing reports, working exceptions, and disabling access.
- Create and update assigned department procedures.
- Balances and reconciles assigned general ledger; researches and resolves out-of-balance conditions.
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