Chief Operating Officer

2 days ago

Irvington, Virginia, United States Enchantment Group Management Company LLC Full time
Job Title: Managing Director

Enchantment Group Management Company LLC is seeking a visionary leader to serve as the Managing Director of our esteemed Tides Inn Resort. As a pivotal leadership role within our organization, the Managing Director will be responsible for driving revenue growth, profit maximization, and creating a high-performing environment that prioritizes both staff and business success.

Key Responsibilities:
  • Lead with emotional and intellectual maturity, embodying a personal philosophy of balanced work habits, consultative supervision, and ethical business practices.
  • Ensure the resort's organizational structure aligns with business strategies and can achieve the physical and fiscal plans of the resort.
  • Oversee and lead sales and marketing efforts, ensuring strategies are in place to drive occupancy, revenue, and brand visibility.
  • Direct revenue management initiatives to optimize pricing and inventory, maximizing revenue and profitability.
  • Spearhead resort programming, curating signature experiences that reflect the resort's unique location and appeal to discerning guests.
  • Represent the needs of the operation in development projects, including renovations, and new projects, to ensure alignment with the resort's vision and standards.
  • Responsible for the overall operating performance, guest satisfaction, and financial results, with a strong focus on revenue growth and profit optimization.
  • Build and maintain strong relationships with the board of directors, ownership, and consultants, ensuring transparent communication on performance and strategic direction.
  • Prepare and present financial reports, ensuring clarity and precision in all financial planning, forecasting, and analysis.
  • Organize and present data analysis, draw objective conclusions, and make recommendations to improve financial and operational performance.
  • Collaborate with various home office departments, including sales, marketing, revenue management, human resources, reservation sales, and accounting, to ensure cohesive execution of business strategies.
  • Maintain financial models for evaluating real estate acquisitions, joint ventures, and project finance activities, as well as assist in financial project management, including budgeting and tracking systems.
  • Interact with the local community as an ambassador for the resort, enhancing the resort's profile and fostering goodwill.
Requirements:
  • Strong leadership skills with a hands-on approach, balancing strategic oversight with involvement in daily operations.
  • Passionate and personable, embodying the soul of an innkeeper, with a genuine care for the staff, guests, and the business.
  • Entrepreneurial mindset with a focus on innovation and creative problem-solving to drive revenue and enhance guest experience.
  • Broad knowledge of hotel development, real estate finance, and accounting, with the ability to apply this expertise to maximize financial outcomes.
  • Ability to build and maintain successful relationships across all areas of the organization, as well as with ownership and external stakeholders.
  • Demonstrates strong business acumen, excellent analytical and presentation skills, and a critical eye for detail.
  • Proven ability to influence others, build consensus, and make complex decisions when necessary.
  • Experience managing both luxury resorts and larger hotels.
  • Previous experience working with private ownership is preferred.
Education and Experience:
  • College or University degree in business administration, hospitality management, or a related field.
  • Minimum of 5 years of progressive experience in general hotel management, with significant focus on luxury market operations.
  • Additional graduate-level education, particularly in hotel fiscal management or business, is preferred.
  • Previous food and beverage (F&B) experience is highly desired.
  • Strong interpersonal skills, with the ability to effectively manage and relate to a diverse workforce.
  • Deep understanding of the resort's marketplace, with a commitment to staying current on industry trends, competitive analysis, and market shifts.

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