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Client Service Representative

2 months ago

Newark Delaware, United States City National Bank Full time
Job Summary

We are seeking a highly skilled Client Service Professional to join our team at City National Bank. As a key member of our operations team, you will be responsible for providing exceptional client service and support to our clients.

Key Responsibilities
  • Provide day-to-day servicing for clients and perform tasks related to deposit and credit operations.
  • Work closely with clients to resolve inquiries and complaints in a timely and professional manner.
  • Act as a liaison between clients and various areas of the bank to ensure seamless communication and resolution of issues.
  • Identify and escalate potential risks to the appropriate level of authority to ensure the bank's assets are protected.
  • Develop and maintain knowledge of bank products and services to effectively recommend solutions to clients and prospects.
  • Build and maintain strong relationships with clients to drive business growth and retention.
  • Collaborate with internal teams to ensure effective service delivery and process improvements.
  • Stay up-to-date with regulatory requirements and bank policies to ensure compliance.
Requirements
  • Bachelor's Degree or equivalent.
  • Minimum 2-3 years' experience in client service, banking operations, or banking relationship management support.
  • Strong knowledge of bank products and services, including deposits, wealth management, cash management, and international services.
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

City National Bank offers a competitive salary, bonus, and commission structure, as well as a comprehensive benefits package and opportunities for professional growth and development.