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Peer Advisor

2 months ago

Houston, Texas, United States InsideHigherEd Full time
Job Summary

We are seeking a highly motivated and detail-oriented Peer Advisor to join our team at Houston Community College. As a Peer Advisor, you will play a crucial role in supporting the Upward Bound student services by providing exceptional customer service, answering inquiries, and facilitating workshops to help students navigate resources and services.

Key Responsibilities
  • Provide exceptional customer service to students, parents, and members of the campus community.
  • Answer incoming telephone calls, online chats, and in-person inquiries.
  • Act as a paraprofessional during New Student Welcome and interact with new students and family members.
  • Teach students how to navigate resources and services, one-on-one and during group workshops.
  • Participate in informational panels and presentations on advising issues and services.
  • Serve on a student advisory board and recruitment board.
  • Facilitate workshops to help students explore majors, registration, and other academic support services.
  • Assist with Upward Bound quarterly newsletters and announcements.
  • Perform administrative tasks, including making copies, filing, sending/sorting mail and email, and uploading student information in student data software.
Requirements
  • High school diploma or equivalent required; Associate's degree preferred.
  • Two (2) years of general office experience required; three (3) years preferred.
  • Bilingual (English/Spanish) preferred.
  • Proficiency in Microsoft Office applications.
  • Good oral and written communication skills.
  • Positive attitude and energy.
  • Ability to meet deadlines and work independently.
  • Ability to value and communicate with a variety of personality types.
About Houston Community College

Houston Community College is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development, and lifelong learning. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students.

We value our employees and their contributions, promote opportunities for their professional growth and development, and provide a positive working and learning environment that encourages diversity, innovation, and creativity, and inclusion.