Quality Control Manager

1 month ago

Houston, Texas, United States Suddath Full time
Job Summary

The Quality Control Manager is responsible for ensuring the overall quality of our Appliance Delivery and Installation Driver Fleet. This role requires experience with delivery and installation of household appliances.

Key Responsibilities
  • Perform site visits to assess property damage and track accordingly.
  • Negotiate appropriate settlements to customers with damage.
  • Organize all repair plans and follow up to ensure completion.
  • Report any claims that exceed deductible to Claims Manager.
  • Work with Driver Trainer and develop onboarding processes and plans for all new independent contractors.
  • Provide training to Independent Contractors on how to install new products properly.
  • Perform Service Orders as needed.
  • Do pre-site visits for MEET Trucks.
  • Assess current contractors and teams and develop training as necessary.
  • Assist with the recruitment and onboarding of new independent contractors.
  • Initiate and maintain good relations with sales team and customers/superintendents.
  • Address and resolve concerns from superintendents.
  • Complete Independent Contractor Drive-Behinds and Ride-Alongs and fill out all necessary paperwork.
  • Call customers to complete Independent Contractor Performance Surveys and fill out all necessary paperwork.
  • Maintain constant communication with Independent Contractors to ensure routes, deliveries, and Service Orders are on schedule.
  • Track and address delays in stops with Independent Contractors.
  • Complete deliveries and installs as needed.
  • Provide on-site assistance to Independent Contractors to complete large installs.
  • Ensure all escalated issues are resolved.
Requirements
  • High School Diploma, GED, or equivalent required or relevant experience in lieu of education requirement.
  • Four (4) year college degree in Construction Management, Business, Supply Chain Logistics, or related field preferred, but not required.
  • Minimum of two (2) years' experience in the transportation, logistics, customer service or related industry required.
  • Minimum two (2) years' experience with appliance installation and delivery required.
  • Valid state driver's license required.
Preferred Qualifications
  • Thorough knowledge of Microsoft Excel, Outlook, and Word.
  • Operates with a customer service mentality.
  • Ability to manage time effectively and consistently meet deadlines.
  • Ability to work in a team environment and demonstrate flexibility and patience.
  • Ability to represent the company in a professional manner.
  • Excellent organization, communication and problem-solving skills.
  • Ability to work under minimal supervision and with a strong sense of self-motivation.
  • Ability to lead and manage a team.
  • Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately.
Physical Demands

Work is primarily performed in a climate-controlled environment. Occasionally requires work performed in a non-climate-controlled warehouse or outside environment. Requires sitting, walking, and standing. Occasionally requires bending and stooping. Occasionally requires standing and walking for long periods of time. Ability to lift and stack items weighing up to 30 pounds over head, and lift and stack items weighing up to 65 pounds to chest height and carry them a distance of fifty feet. Occasional ability to climb ladders, stairs, and ramps and perform generally heavy labor in various weather conditions and temperatures. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

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