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Customer Service Representative
2 months ago
Job Summary:
As a Front Desk Agent at CSM Corporation, you will play a vital role in ensuring the satisfaction of our guests. Your primary responsibility will be to anticipate and meet the needs of our visitors, providing solutions that exceed their expectations.
Key Responsibilities:
- Provide exceptional customer service, responding promptly to guest inquiries and resolving issues in a professional and courteous manner.
- Adhere to the company's standards of quality and professionalism, maintaining a clean and organized work environment.
- Collaborate with other departments to ensure seamless guest experiences, from check-in to check-out.
- Stay up-to-date on company policies and procedures, communicating changes and updates to guests as needed.
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong problem-solving skills, with a focus on finding creative solutions to guest challenges.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- High school diploma or equivalent required, with prior customer service experience preferred.