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Patient Travel Coordinator

2 months ago

Cincinnati, Ohio, United States Medpace Full time
Job Summary

We are seeking a highly skilled Patient Travel Coordinator to join our team at Medpace. As a Patient Travel Coordinator, you will play a critical role in supporting patients participating in clinical trials by coordinating travel logistics and reimbursing out-of-pocket expenses.

Key Responsibilities
  • Act as the primary point of contact for patients and clinic nurses to receive and fulfill travel and payment requests.
  • Collaborate with clients and trial managers to create guidelines and parameters for each new study.
  • Coordinate new study set-up activities, including adding to the portal, setting up in finance, generating materials from existing templates, and ensuring proper regulatory filing and translations.
  • Onboard clinic nurses for new sites and coordinate logistics and translation needs with various outside vendors.
  • Liaise with patients or their primary caregivers/family members to ensure a positive experience.
  • Effectively plan for future visit needs and utilize efficiencies whenever possible.
  • Track spending and prepare monthly usage financial reporting.
  • Maintain effective and efficient communication.
  • May be responsible for other projects and responsibilities as assigned.
  • Some evening and/or weekend work may be required for patient travel emergency assistance.
Requirements
  • Bachelor's degree.
  • Minimum 2 years' experience in a patient-facing role.
  • Knowledge and experience of global travel logistics, infrastructure, and cost drivers.
  • Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients.
  • Prior experience working within a clinical research/healthcare setting.
  • Spanish speaking is a bonus, but not essential.
  • Effective time management skills, with a strong ability to manage multiple projects and timelines.
  • Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, PowerPoint).
  • Determined and enthusiastic to embrace an opportunity within a new service.
  • Team-player with a positive attitude and genuine love to support patients.
About Medpace

Medpace is a full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through our scientific and disciplined approach.

We leverage local regulatory and therapeutic expertise across all major areas, including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral, and anti-infective. Headquartered in Cincinnati, Ohio, we employ over 5,000 people across 40+ countries.

At Medpace, we offer a competitive compensation and benefits package, flexible work schedule, company-sponsored employee appreciation events, employee health and wellness initiatives, community involvement with local nonprofit organizations, discounts on local sports games, fitness gyms, and attractions, and a modern, eco-friendly campus with an on-site fitness center.

We are an EO/AA employer and welcome applications from diverse candidates.