Call Center Operations Manager

2 days ago


Miami, United States Watsco Full time
Job Description:

The Call Center Operations Manager at Watsco will be responsible for providing support to the Sales team and Sales Center. This role requires strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment.

About the Job:
In this role, you will serve as a liaison between Watsco and its customers regarding product availability, delivery, order entry, order status, and problem resolution. You will be well-organized, detail-oriented, and proficient in MS Office applications.

Key Responsibilities:
- Provide exceptional customer service and support to the Sales team and Sales Center
- Serve as a liaison between Watsco and its customers regarding product availability, delivery, and order status
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records and reports of customer interactions and orders

Requirements:
- 2+ years of customer service supervisory or lead experience required
- High School Diploma or equivalent with 2+ years of Counter Sales, Call Center, or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center, or Customer Service experience
- Strong customer service soft skills and problem-solving abilities
- Proficiency in MS Office applications (Word, Excel, Outlook)
- Ability to multi-task and prioritize tasks effectively

Salary Range:
$65,000 - $85,000 per year, depending on experience and qualifications.
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