Call Center Specialist

1 month ago


miami, United States New Edge Associates a Talent Acquisition Firm Full time

Overview

We are seeking a dedicated and professional Call Center Representative with a strong background in call center or banking environments. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support.

Duties

  • A solid foundation in customer service principles and practices.
  • Experience in assessing and addressing customer complaints and issues.
  • Ability to manage calls efficiently, minimizing the need for escalation unless absolutely necessary.
  • Responsible for addressing customer's concerns
  • Respond to customer inquiries via phone in a timely and professional manner.
  • Address customer concerns and provide solutions to enhance their experience.
  • Document customer interactions and maintain accurate records of communications.
  • Manage administrative duties for each customer
  • Collaborate with team members to improve service processes and customer satisfaction.

Skills

  • Two years of call center experience or banking experience
  • Trilingual English, Spanish, and Portuguese
  • Ability to respond to customers questions over the phone
  • Responsible for addressing customer's concerns
  • A minimum of two years of experience in a call center or banking setting.
  • Proven ability to handle calls per day, effectively addressing inquiries and concerns.
  • Strong problem-solving skills, with a focus on resolving customer issues promptly.
  • Proficient in managing administrative duties related to customer interactions.



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