Customer Service Ambassador

4 days ago


Moncks Corner, South Carolina, United States Foxbank Veterinary Hospital Full time
Job Summary

The Customer Service Representative plays a vital role in providing exceptional care to our clients and their pets at Foxbank Veterinary Hospital. This dynamic position requires a proactive and adaptable individual who can handle a variety of tasks with enthusiasm and a passion for delivering outstanding service.

Key Responsibilities
  • Client Communication: Respond to client inquiries, schedule appointments, and provide clear instructions on practice procedures.
  • Appointment Management: Coordinate and confirm appointments, ensuring seamless communication with clients and technical staff.
  • Practice Operations: Maintain a clean and organized lobby area, assist with administrative tasks, and provide backup support to technical staff as needed.
  • Team Collaboration: Participate in training new staff members, contribute to a positive team environment, and demonstrate a willingness to learn and adapt to new techniques and treatments.
Requirements
  • Education and Experience: Previous experience in a veterinary practice or customer-facing role, with excellent written and verbal communication skills.
  • Interpersonal Skills: Compassionate, sympathetic, and professional attitude, with the ability to maintain a calm demeanor in emotional and stressful situations.
  • Technical Skills: Proficient in using a Practice Management System, with exceptional telephone and computer skills.


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