Client Solutions Expert

1 week ago


Minneapolis, Minnesota, United States NBCUniversal Full time
Role Description:
The Customer Coach role at NBCUniversal is a unique opportunity to join a dynamic team dedicated to delivering exceptional customer experiences. As a Customer Coach, you will utilize your technical expertise to respond to customer inquiries, issues, and requests, while providing personalized support and resolving technical issues efficiently. This role requires strong communication and problem-solving skills, as well as the ability to work collaboratively with colleagues to achieve business objectives.

About NBCUniversal:
We are a leading media and entertainment company, operating at the intersection of sports, technology, and innovation. Our portfolio includes NBC Sports Next, which provides cutting-edge solutions for Youth & Recreational Sports. If you are passionate about helping others and have a love for sports, this role may be an excellent fit for you.

Responsibilities:
- Provide technical support and resolve customer issues efficiently
- Utilize expert knowledge of our tools and platforms to deliver personalized support
- Collaborate with colleagues to achieve business objectives and deliver outstanding customer experiences

Requirements:
- 2+ years of customer service experience
- Strong technical expertise and problem-solving skills
- Excellent communication and interpersonal skills

Salary Range:
$55,000 - $65,000 per year (based on location and experience)

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