HVAC Service Manager

5 days ago


Riverside, California, United States Nex-Tech Full time
Overview

Nex-Tech is a leading provider of HVAC/R services, with a strong commitment to quality, value, and integrity. We're seeking an experienced Area Service Manager to join our team and help drive our continued growth and success.

Responsibilities
  • Lead a team of commercial HVAC technicians, providing guidance and support to ensure exceptional service delivery.
  • Develop and implement strategies to improve technician productivity, quality, and customer satisfaction.
  • Collaborate with the Operations Manager to forecast staffing needs and ensure adequate resources are in place.
  • Conduct regular site surveys to identify opportunities for growth and improvement.
  • Handle escalated service issues and provide technical support to resolve customer concerns.
  • Develop and implement training plans for technicians, using company-provided materials and resources.
  • Perform ride-alongs with technicians to assess their performance and provide feedback.
  • Evaluate and conduct annual reviews of technicians, with approval from the VP.
  • Represent Nex-Tech in a positive and professional manner, maintaining a strong reputation in the industry.
Requirements
  • Minimum 10 years of experience as an HVAC service technician, with management experience preferred.
  • Strong technical knowledge and ability to provide value to customers and technicians.
  • Ability to maintain continuous education in the technical field and stay up-to-date on industry developments.
  • Excellent communication and interpersonal skills, with the ability to resolve customer concerns effectively.
  • Strong organizational skills, with the ability to manage multiple tasks, prioritize, and meet deadlines.
  • Ability to adapt to a fast-paced environment and meet deadlines.
  • Must be able to lift 100 pounds and perform other physical demands of the job.
Benefits
  • Excellent health insurance options, including a free employee-only option.
  • Dental, vision, accident, critical illness, disability, and supplemental life insurance options.
  • Free life insurance equal to annualized pay rate.
Compensation

Minimum compensation: $75,000.00 per year.

Maximum compensation: $107,000.00 per year.



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