Guest Service Ambassador
18 hours ago
Guest Service Representative Role
The Nothing Bundt Cakes Guest Service Representative embodies the brand's core values of a Servant's Heart, the Spirit of a Champion, and Genuine Connections. This role is responsible for creating a warm and welcoming environment for guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes.
Key Responsibilities:
- Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
- Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise to complete a unique celebration.
- Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
- Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Assist the Crafter in preparing cake decorations and packaging supplies as needed.
- Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintain a consistent work attendance and punctuality record.
Core Values and Competencies:
- Servant's Heart:
- Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
- Keep the good of the team or guest ahead of personal interests or gain.
- Display humility and empathy in interactions with others.
- Spirit of a Champion:
- Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
- Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
- Operate with a strong sense of urgency and adhere to Nothing Bundt Cakes brand standards.
- Genuine Connections:
- Project warmth, enthusiasm, and optimism that attracts others.
- Build positive, productive relationships with all team members.
- Listen actively and communicate openly, clearly, and respectfully.
Knowledge, Skills, and Abilities:
- Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
- Enjoy interacting with diverse people and excel at providing a superior guest experience.
- Perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Be diligent, organized, and self-motivated.
- Have the ability to understand and carry out oral and written instructions and request clarification when needed.
- Be comfortable with new technology and have the ability to operate a point-of-sale system.
- Understand basic arithmetic; perform calculations when needed, and provide monetary change using U.S. currency.
- Have the capacity to stand for extended periods of time and work in a fast-paced environment.
Requirements:
- Applicants must be 16 years of age or older.
- While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
Compensation:
$10.00 - $12.00 per hour
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