Guest Service Ambassador

18 hours ago


Georgetown, Texas, United States Nothing Bundt Cakes Full time

Guest Service Representative Role

The Nothing Bundt Cakes Guest Service Representative embodies the brand's core values of a Servant's Heart, the Spirit of a Champion, and Genuine Connections. This role is responsible for creating a warm and welcoming environment for guests, offering creative solutions for unique celebratory occasions, and selling our delicious cakes.

Key Responsibilities:

  • Promptly greet guests with genuine warmth and helpful enthusiasm to determine their interests and needs.
  • Maintain strong product knowledge to educate guests on Nothing Bundt Cakes cake distinction, size, and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
  • Suggest additional merchandise to complete a unique celebration.
  • Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join the Nothing Bundt Cakes Email Club to benefit from special promotions and remain connected.
  • Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
  • Replenish retail merchandise and cake display case to ensure a strong visual presentation.
  • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Comply with all health and safety guidelines and Nothing Bundt Cakes policies and procedures, including strict adherence to dress code and personal hygiene.
  • Maintain a consistent work attendance and punctuality record.

Core Values and Competencies:

  • Servant's Heart:
    • Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
    • Keep the good of the team or guest ahead of personal interests or gain.
    • Display humility and empathy in interactions with others.
  • Spirit of a Champion:
    • Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
    • Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operate with a strong sense of urgency and adhere to Nothing Bundt Cakes brand standards.
  • Genuine Connections:
    • Project warmth, enthusiasm, and optimism that attracts others.
    • Build positive, productive relationships with all team members.
    • Listen actively and communicate openly, clearly, and respectfully.

Knowledge, Skills, and Abilities:

  • Exhibit high energy and strong interpersonal skills; be friendly, helpful, positive, patient, socially confident, and communicative.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Be diligent, organized, and self-motivated.
  • Have the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Be comfortable with new technology and have the ability to operate a point-of-sale system.
  • Understand basic arithmetic; perform calculations when needed, and provide monetary change using U.S. currency.
  • Have the capacity to stand for extended periods of time and work in a fast-paced environment.

Requirements:

  • Applicants must be 16 years of age or older.
  • While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.

Compensation:

$10.00 - $12.00 per hour



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