General Manager

2 days ago

Georgetown, Texas, United States Mel's Lone Star Lanes Full time
Overview

Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers and have a great time doing so. The General Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time.

Key Responsibilities
  • Financial Management: Develop and monitor financial operational plans and budgets to achieve your center's financial goals, including driving food and beverage sales. Review and control labor costs and other expenses.
  • Operational Excellence: Manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team.
  • Team Development: Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food and beverage operations, loss prevention, and our company operating standards. Supervise direct reports, which may include Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers.
  • Performance Review: Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction. Review profit and loss statements weekly/monthly and adjust your action plan accordingly.
  • Guest Satisfaction: Achieve and maintain overall guest service goals. Ensure that customer complaints are resolved appropriately and that our guests are completely satisfied.
  • Food and Beverage Sales: Oversee the management and expansion of your center's Food and Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
Requirements
  • 5+ years of management experience related to full-service kitchen, bar, restaurant, and food service operations.
  • Bachelor's degree.
  • Basic business math, accounting skills, and strong analytical/decision-making skills.
  • Strong team player.
  • Exceptional people developer.
  • Customer service pro.
  • Knowledge of POS register systems.
  • Solid communication skills.
Work Environment/Physical Demands
  • Typical entertainment center environment where you will walk, bend, and stand for periods of time, and may lift objects with some assistance.
About Us

With over 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesn't feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.

Bowlero offers performance-based incentives and a competitive total rewards package, which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: https://www.bowlero.com/careers/benefits.

The approximate pay range for this position is $75,000 - $80,000 per year. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as the geographic location of the position.

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