Clinical Nurse Liaison

2 weeks ago


St Louis, Missouri, United States HealthMap Solutions LLC Full time
Job Summary

We are seeking a skilled Clinical Nurse Liaison to join our team at HealthMap Solutions LLC. As a key member of our Kidney Management Program, you will be responsible for developing and maintaining relationships with healthcare providers and patients to improve health outcomes.

Key Responsibilities
  • Act as a liaison between HealthMap Solutions, provider practices, and patients to ensure positive engagement and performance with our program
  • Develop new business relationships with healthcare providers to improve HealthMap Solutions' provider and member engagement
  • Identify opportunities to improve health outcomes for HealthMap Solutions' members based on provider-specific data
  • Provide education and communication on best practices, process improvement, and kidney health management interventions
  • Partner with physicians and staff to identify patients who would benefit from care navigation support and engage them in our program
  • Educate patients on kidney health, related comorbid conditions, and renal replacement therapy
  • Serve as a patient advocate, utilizing community resources and programs, and liaise between the patient, their support network, treating physician, and ancillary providers
  • Accountable for individual and departmental metrics and key performance indicators as identified by the organization
  • Ensure timely and successful delivery of reports to internal and external stakeholders
  • Maintain thorough documentation of all provider meetings/interactions and patient interactions for consistency and coordination and in compliance with National Committee for Quality Assurance (NCQA) standards
  • Ensure HealthMap Solutions' policies and procedures are followed and comply with HIPAA privacy laws and all other federal, state, and local regulations
Requirements
  • Bachelor's degree in Nursing required
  • Active, unrestricted RN license required
  • 3+ years of progressive experience in healthcare services, clinical operations, quality, or care management
  • 3 years of experience in care gap closure or care coordination activities, including those in an outpatient or hospital setting preferred
  • Prior experience building and managing relationships with healthcare providers or patients preferred
  • Proof of valid and unrestricted driver's license required; this position requires regular travel within assigned region to support practices
  • Must reside in assigned state
Skills
  • Excellent verbal, written, and presentation skills
  • Interpersonal skills to develop and maintain strong internal and external relationships
  • Ability to multitask, prioritize, and create solutions in a fast-paced environment
  • Demonstrated leadership skills and ability to create and maintain a positive work environment
  • Strong critical thinking and analytical skills
  • Ability to foster strong employee engagement among the team
  • Must be proficient in Microsoft Office: Outlook, Word, Excel, PowerPoint

Travel Requirements: Moderate travel, up to 25%

Equal Opportunity Employer: HealthMap Solutions LLC is an equal opportunity employer and welcomes applications from diverse candidates.



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