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Clinical Liaison Nurse
2 months ago
This position is responsible for educating referral sources, obtaining referrals, conducting clinical screens, and participating in planning, organizing, and executing the LSS marketing plan for post-acute services. The individual will be responsible for establishing and maintaining effective working relationships with their assigned accounts as well as those of their customers and LSS team members. Daily travel within assigned territory is required.
Key Responsibilities:
• Establish and maintain effective working relationships with referral sources, LSS communities, and key stakeholders
• Effectively market to assigned accounts to generate appropriate referrals and admissions
• Track available inventory (i.e. bed availability)
• Meet budgeted and strategic goals
• Promote LSS as the post-acute provider of choice in the hospitals for patients, physicians, and employees
• Stay current on and apply a firm understanding of Medicare and Medicaid regulations related to the various programs and services
• Stay current on and apply a firm understanding of current insurance contracts across the LSS continuum
• Meet with patients and families at hospitals to coordinate LSS post-acute services
• Visit all LSS residents who are hospitalized to ensure they are returned to an LSS community with LSS services whenever possible, coordinating services with the hospital discharge planners
• Perform accurate and thorough initial on-site screening of potential patients
• Complete screening within established timeframes and determine clinical acceptance based upon LSS criteria
• Connect referrals to the entire LSS continuum-REACH, CCRC, or In Home Services
• Work with designated LSS employees to complete the admission transaction into the appropriate level of care or service
• Be in daily contact with hospital referral sources and LSS communities in the assigned territory either in person or via telephone or email
• Conduct one-on-one calls within assigned territory per week and complete a detailed call plan for each call
• Coordinate external marketing efforts with Health Services Counselors and Marketing Representatives for In-Home Services with support from the Regional Director of Sales for Health Services
• Establish a positive image of LSS in the community
• Maintain a high standard of excellence by promoting a positive, productive, and compassionate customer experience, always striving to exceed customer expectations and treating patients, residents, guests, clients, families, physicians, visitors, vendors, and coworkers with dignity and respect
• Promote an atmosphere of teamwork, emphasizing a group effort in which the contribution of every employee is essential
• Participate in weekly calls with team
• Participate in on-call rotation with other clinical liaisons
• Track appropriate information in the database throughout the sales process daily
• Meet with the Director of Regional Sales for Health Services to develop and review quarterly goals and action plans
• Complete quarterly key account profile
Requirements:
• Bachelor's degree from an accredited college or university with emphasis in nursing, social work or business/marketing; and/or commensurate experience in marketing/sales of health services
• Nursing degree preferred, but not required in the presence of related hospital experience
• Knowledge of the post-acute industry including admission criteria
• Knowledge of Medicare, Medicaid, and Managed Care
• Ability to travel daily within assigned territory
• Excellent speaking, writing, and sales skills
• Strong customer service skills
• Self-motivation to work independently and as a team member
• Advanced knowledge of computers and the Internet
• Database experience
Physical Requirements and Working Conditions:
The physical requirements and working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities. The employee is occasionally required to lift 25 pounds; A well lighted and ventilated working area that has temperature control system (air conditioning and heat); The work will have some short notice requests, timelines for completion of tasks or reports and some major projects extending over months; The employee will experience frequent travel by car with occasional overnight stays. Some exposure to outside weather conditions in the course of travel; Minimal exposure to infectious diseases and blood borne pathogens. Minimal exposure to chemicals and hazardous waste.
