Rotunda Software Support Specialist

3 weeks ago


West Covina, California, United States Rotunda Software Full time

At Rotunda Software, we are seeking a skilled and service-focused individual to join our team as a Client Service Specialist.

About the Role

We are looking for someone who is passionate about building relationships with churches and non-profits, and providing exceptional support to help them leverage our volunteer scheduling software.

This role involves becoming intimately familiar with the benefits and features of our products, and applying that knowledge to real-life scenarios to solve problems and uncover new opportunities.

Key responsibilities include:

  • Becoming an expert in our products and their applications
  • Building long-term relationships with clients through regular communication and support
  • Fortifying existing client relationships by offering guidance and support
  • Utilizing Zendesk to track work and communication
  • Beta testing new features and product releases

The ideal candidate will have excellent verbal and written communication skills, patience, and a passion for teaching others. They will also be able to problem-solve and learn new technology easily.

What We Offer

We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience. Other benefits include:

  • A fully remote position open to candidates living in the continental United States
  • Priority consideration given to candidates living in California, Illinois, Indiana, Michigan, Missouri, and Virginia
  • Supporting a meaningful product that people love
  • A service-focused culture built around mutual respect and personal growth
  • 401(k) Profit Sharing Plan
  • Health insurance reimbursement
  • 4 weeks of annual paid time off (vacation and sick leave)
  • Paid parental leave
  • Paid sabbatical program


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