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Operations Supervisor

1 month ago

Hyattsville, Maryland, United States Marriott Full time

As a key member of our team, you will be responsible for ensuring seamless guest experiences at our Courtyard hotel. Your primary focus will be on managing the front desk operations, including check-in and check-out processes, room assignments, and resolving guest issues.

Key responsibilities include:

  • Processing guest check-ins and check-outs, verifying reservations, and assigning rooms
  • Managing cash and credit transactions, handling guest complaints, and resolving issues in a professional manner
  • Collaborating with other departments to ensure excellent guest service and resolving any issues that may arise
  • Providing exceptional customer service, responding to guest inquiries, and addressing concerns in a timely and professional manner
  • Assisting with training and development of new team members, ensuring they are equipped to provide excellent guest service

Requirements:

  • High school diploma or equivalent required; 1 year of related work experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and team members
  • Ability to work in a fast-paced environment, with a focus on providing exceptional guest service
  • Basic math skills and accuracy with handling cash and credit transactions

Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace.