Customer Service Representative II

3 days ago


Pensacola, Florida, United States NextEra Energy , Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Service Representative II to join our team at Florida Power & Light Company in Pensacola. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for our valued clients.

Key Responsibilities
  • Engage with customers to resolve inquiries, complaints, and issues related to billing, power outages, and new service connections.
  • Research and problem-solve to determine suitable actions, ensuring solution-driven results and proactive follow-up for one-call resolution.
  • Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy.
  • Embrace challenges and demonstrate capacity for growth, encouraging and welcoming improvement opportunities within a culture of transparency, openness, and trust.
  • Engage with team members, supervisors, and other employees across various levels of the organization, utilizing virtual collaboration tools such as Teams, Webex, and webcams to foster positive workplace relationships.
Requirements
  • High School Grad/GED
  • 1+ years of experience in customer service or a related field
What We Offer

As a valued member of our team, you will enjoy a comprehensive benefits package, including 401(k) retirement plan, pension, life insurance, medical/dental/vision/legal plans, health savings account, flexible spending account, paid vacation/holidays, employee assistance program, tuition reimbursement, and tuition loan repayment.

About NextEra Energy

NextEra Energy is a leading energy company in the United States, providing clean, reliable, and affordable electricity to over 12 million people in Florida. We are committed to a diverse and inclusive workplace and provide reasonable accommodation in our application and selection process for qualified individuals.



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