Personal Lines Insurance Account Specialist
1 week ago
About the Role:
As a Personal Lines Account Manager at Frost Bank, you will play a pivotal role in delivering exceptional service to our clients. Your inquisitive nature and commitment to excellence will be essential as you navigate a dynamic work environment focused on client satisfaction.
Your Responsibilities:
- Collaborate with Producers to identify opportunities for enhancing coverage and rounding out accounts.
- Evaluate carrier quotes and coverage options to recommend the best solutions for clients.
- Ensure accuracy in the review of new and renewal policies regarding rating and coverage.
- Provide comprehensive policy services, including modifications, payments, claims, and communication with third parties.
- Assist in the presentation of FIA products to both new and existing clients by participating in renewal strategies and proposal preparations.
- Address inquiries related to coverage issues, policy discrepancies, cancellations, reinstatements, billing concerns, claims history, and underwriting matters.
- Maintain up-to-date knowledge of company underwriting guidelines and rating information, ensuring compliance with agency procedures for electronic file management.
- Act with Integrity, Caring, and Excellence to foster positive outcomes for all stakeholders.
Qualifications:
- Possession of a Texas General Lines Agent (Property & Casualty) License, or the ability to obtain one within 90 days.
- A minimum of 2 years of experience in the personal lines insurance sector or relevant designations such as CISR or TIIA in Personal Lines.
- Capability to manage a Book of Business valued between $150,000 and $250,000.
- Strong organizational skills with the ability to handle multiple tasks effectively.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office applications.
Preferred Qualifications:
- Professional insurance designations such as CISR, ACSR, CIC, or CRM.
- In-depth knowledge of the personal lines insurance industry.
- A Bachelor's degree is advantageous.
Benefits at Frost:
Frost Bank values your well-being and future, offering a comprehensive benefits package that includes:
- Medical, dental, and vision insurance, along with long-term and life insurance options.
- 401(k) matching contributions.
- A generous holiday and paid time off policy.
- Tuition reimbursement programs.
- Extensive health and wellness initiatives, including an Employee Assistance Program.
- A referral bonus program and additional perks.
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