Work Study Assistant
3 weeks ago
This position will support the Financial Aid Office at Dallas College by providing assistance with federal work-study programs. The successful candidate will be responsible for making outbound calls to students to inform them about missing financial aid documents and assisting with other duties as assigned by the supervisor or director.
Key Responsibilities
- Make outbound calls to students to provide guidance on the documentation needed to complete their financial aid files or to apply for financial aid.
- Properly document outbound call notes in the call tracking systems and follow up with students when appropriate.
- Escalate call issues to the Work-study Coordinator for a resolution when a resolution is beyond the scope of the student worker.
- Maintain confidentiality of student records by following FERPA regulations and Dallas College policy and procedures.
- Perform other duties as assigned which support the mission and initiatives of the Financial Aid Office.
Requirements
- Undergraduate student awarded federal work-study funds in financial aid award package.
- Must meet the Satisfactory Academic Progress standards set by Dallas College.
- Must be enrolled and certified in at least six (6) hours (half time) for Fall and Spring.
- Must be a U.S. citizen or eligible noncitizen.
- Must not have any prior institutional balance or blocks.
- Students must have transportation to off-campus worksites.
About Us
Dallas College is a leader in the community college space, placing students at the center of everything we do. We strive to cultivate an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success.
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Work Study Assistant
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Dallas, Texas, United States Dallas College Full timeAt Dallas College, we are seeking a highly motivated and detail-oriented individual to join our team as a Work Study Assistant. This role will provide an opportunity to gain valuable experience in a fast-paced office environment while making a positive impact on the lives of our students.The Work Study Assistant will be responsible for making outbound calls...
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Work Study Assistant
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Dallas, Texas, United States Dallas College Full timeJob SummaryThis Student Financial Aid Assistant position will support the Financial Aid Office at Dallas College in various tasks related to student financial aid and outreach. The ideal candidate will possess excellent communication skills, be detail-oriented and organized, and have a strong understanding of financial aid policies and procedures.Main...
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