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Customer Service Representative

2 months ago

Algona, Iowa, United States Spectrum Solutions Full time

About Spectrum Solutions

Spectrum Solutions is a leading provider of innovative solutions for businesses and individuals. Our team of experts is dedicated to delivering exceptional customer experiences and helping our clients achieve their goals.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High school diploma or equivalent required; degree in business or related field preferred

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.